Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after order confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

In case of high order volume or unforeseen circumstances, processing may be delayed. Customers will be notified of any significant delays.

2. Shipping Methods & Delivery Timeframes

Shipping options, costs, and estimated delivery times are displayed at checkout and vary based on destination and selected shipping service.

Estimated delivery times (excluding processing time):

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier issues, weather conditions, or other factors beyond our control.

3. Shipping Destinations

We offer international shipping to most countries worldwide. Shipping availability may vary by destination due to local regulations or carrier restrictions. We do not ship to P.O. Boxes or restricted regions.

4. Shipping Costs

Shipping charges are calculated based on destination, package weight, dimensions, and selected shipping method. All applicable shipping fees are clearly displayed at checkout prior to payment.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customers are advised to check with their local customs office for further information before placing an order.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking details may take 24–48 hours to become active.

7. Delivery Issues

We are not responsible for delays, loss, or damage once the order has been handed over to the shipping carrier. If an order arrives damaged, customers must notify us within 7 days of delivery and provide supporting documentation, including photographs.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout. We are not liable for orders delivered to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for reshipment.

9. Force Majeure

We shall not be held liable for failure or delay in delivery due to circumstances beyond our reasonable control, including natural disasters, pandemics, governmental actions, labor strikes, or transportation disruptions.

10. Contact Information

For shipping-related inquiries, please contact us at:
Email: support@zuhu.info